Terms and Conditions

Rebuilding your relationship with food

Introduction

We are The Food Therapy Clinic (English company number 11881585).

Online Self-Help Programmes: Guarantee Policy

We are so confident that you will notice improvements in how you feel about yourself, food and your body after using the online course that if you have access to the online course for 48 hours and do not feel it would be of benefit to you, we will allow you to claim a refund of the cost of the course less a £20 administration fee. You can only claim your refund within 48 hours of purchasing the online course and you will lose access to the course at this point. To claim your refund please email info@thefoodtherapyclinic.com.

If you do not dispute these terms or claim a refund within the 48 hours window you will be deemed to have consented to these terms. Under no circumstances can any refunds be issued for any self-help programmes more than 48 hours after a course is purchased.

Online Self-Help Programmes: General Terms

You will be granted access to the online programme shortly after purchasing the course at courses.thefoodtherapyclinic.com. By purchasing access to the course you are granted one license to utilise the materials in the course for personal use only. You may not share your login details to the course with any other individual or corporation and may not sell, distribute or otherwise use any of the materials in the course for any other purpose.

You will have access to any new or updated materials should any of the content of the course be revised. You will be given ongoing access to the materials in the course for a period of 6 months from your purchase date.

Any remote therapy sessions purchased with the online course must be used within a period of 5 calendar months from the purchase date. If you have purchased any one-one sessions with your online programme please also read the terms below that apply to one-on-one sessions.

Should the website server be down or any other technical issues prevent access to the online course, we will use reasonable endeavours to resolve these issues as swiftly as possible. However we accept no liability should the online course be inaccessible for a period of time due to technical faults.

Before making any changes to your diet, lifestyle or to any medications that you are taking, we would recommend that you first consult with your GP, doctor or another medical professional. Changes to your diet and lifestyle require commitment and an ongoing effort. Whilst we are confident that you will notice improvements in how you feel about and behave around food, as every individual responds differently to the treatment programmes, we cannot guarantee that this treatment will cure or completely resolve any eating disorder or issue around food.

When you purchase the online programme you will be encouraged to send weekly email updates on your progress. We also have access to your responses to the quizzes and surveys in the programme. It is kindly requested that you only send email updates once a week and not more frequently than this unless you have an urgent request regarding access to the programme or the availability of the materials. This also applies for anyone purchasing the self-help programmes with one or two one-on-one sessions. If you feel that you need more regular support than this, we would suggest opting for one of our one-on-one session packages instead.

The service that you are paying for is access to the online programme. Whilst we encourage you send weekly updates for the first 8 weeks that you have access to the programme and will endeavour to respond to these emails as soon as possible, this does not constitute a part of the service that you are paying for and we can make no guarantees as to the frequency of any such contact. We will endeavour to reply to any of your emails within a reasonable period of time but can make no guarantees as to how quickly we will be able to respond to any email queries.

The online self-help programmes are for information only and are not intended to constitute medical advice or be a replacement for in-person psychotherapy.

One-on-one Sessions: Payment and Cancellation Policy

To secure your appointment booking we require full payment of the session cost at least 48 hours before your appointment. If you do not make payment of the full amount for the session at least 48 hours prior to the session, your appointment will be cancelled. This full payment will be refunded in full if you cancel/re-schedule your appointment with at least 48 hours notice. If you would like to purchase one of the session packages, this must be paid for in full 48 hours before your first session booking.

If you are unable to attend your appointment for any reason please inform The Food Therapy Clinic by emailing info@thefoodtherapyclinic.com as soon as possible. You must give at least 48 hours notice to cancel your appointment. If you give less than 48 hours notice to cancel or reschedule your session, you will be charged in full for the session.

Whilst we endeavour not to cancel any appointments, where The Food Therapy Clinic is required to cancel your appointment for any reason, you will be given as much notice as is possible.

Any therapy sessions purchased must be held within five calendar months of the purchase date. When purchasing a therapy package, all sessions must be held within five calendar months from the date on which the package was purchased.

One-on-one Sessions: Refunds

Once you have had and attended a session run by The Food Therapy Clinic you cannot under any circumstances claim a refund for this session that you have already attended.

If you decide to cancel a session that you have purchased with at least 48 hours’ advance notice, then you are entitled to claim a full refund for that session.

Where you have paid for a package of sessions, you will have received each session within that package at a discounted rate. If you decide to then cancel any sessions within that package you will owe The Food Therapy Clinic the individual-session cost for each of the sessions you have already had (at the normal and undiscounted rate) and will then be entitled to a refund of the balance that you have paid for the package.

Refunds will be processed as soon as possible and you will receive your refund within a calendar month of submitting the claim for the refund.

Confidentiality

Any information provided by you to The Food Therapy Clinic online or in therapy sessions will be treated as strictly confidential and will not be disclosed to any third party. Please note however that the law and psychotherapy profession requires the disclose of your confidential information in the following limited circumstances:

where we have reason to suspect that you may cause or have knowledge which may lead to the harm of a child, vulnerable adult or other person;
where we reasonably suspect that you have been involved in or have knowledge of past or future criminal activities , including terrorism or money laundering and where such activities have not been resolved at law;
in the event of the sudden unavailability of a therapist for a long period of time, we may make your contact details available to the therapist’s supervisor in order to ensure that you can receive a continuous service; and
where we are otherwise required by law to disclose confidential information that is provided to us.

Please note that hypnotherapists and psychotherapists are also supervised by other members of the profession. For the purposes of this supervision, and in order to deliver the best possible service to you, certain confidential matters may also be discussed with such supervisors.

One-on-one Sessions: Client Responsibility

Changes to your diet and lifestyle require commitment and an ongoing effort. Whilst we are confident that you will notice improvements in how you feel about and behave around food, as every individual responds differently to the treatment, we cannot guarantee that this treatment will cure or completely resolve any eating disorder or issue around food.

Before making any changes to your diet, lifestyle or to any medications that you are taking, we would recommend that you first consult with your GP, doctor or another medical professional.

One-on-one Sessions: Therapeutic Boundaries

The treatment that you are paying for is the face-to-face or online contact time with the Food Therapy Clinic therapist (which may be via Skype, Zoom or Facetime or in the clinic). Whilst we will follow-up with you between sessions, this does not constitute a part of the service that you are paying for and we can make no guarantees as to the frequency of any such contact. We will endeavour to reply to any of your emails within a reasonable period of time but can make no guarantees as to how quickly we will be able to respond to any queries between sessions.

In order to ensure that you derive the most value from this treatment, it is important that some boundaries are established between you and your therapist:

- Unless specifically asked to do so, please only contact your therapist by email and do not use any other means of communication (including telephone, Whatsapp or social media) to interact with your therapist.

- Please respect your therapist's privacy in their personal and professional life and do not endeavour to ask your therapist questions about their personal life.

- Unless specifically told otherwise or in the case of any emergency, please aim to only send your therapist updates on your progress and questions/concerns every 3 days at most.

- Please be respectful of the duty of care that your therapist owes other clients and do not contact your therapist multiple times over the course of one day unless requested to do so.

- Our therapists are not entitled by their professional bodies to connect with you or interact with you on social media. Please be mindful of this requirement and do not endeavour to interact with your therapist via social media

Anti-Discrimination Policy

The Food Therapy Clinic is dedicated to ensuring a service which is accessible to everyone, regardless of age, gender, gender identity, sexual orientation, religion, race, marital status or disability.

Privacy Policy
This privacy policy provides you with information as to how The Food Therapy Clinic will use and protect any personal information that you may share when using this website and when participating in therapy. The Food Therapy Clinic is committed to protecting your personal information and privacy and will only use and information that you provide for those purposes set out in this privacy policy. Please note that the Food Therapy Clinic may change this privacy policy from time to time and will update this page accordingly. It is advisable to re-visit this page to ensure that you are happy with any updates that have been made to the privacy policy. This policy is effective from the 1st January 2017.

Security

The Food Therapy Clinic is dedicated to ensuring that your information is secure and protected. To ensure that there is no authorised access to your information or disclosure of this information, the Food Therapy Clinic has put in place appropriate electronic, physical and managerial procedures to protect your information, including the information that is collected online.

The Food Therapy Clinic is registered with the Information Commissioner as a data controller and adheres to all of the requirements of this body and the Data Protection Act 1998 and General Data Protection Regulation. In order to ensure the protection of the information that you provide both in the therapy sessions and online, we undertake the following actions:

we only collect personal information where strictly required and will delete or destroy this information where it is no longer necessary for the therapy or for satisfying and legal or accounting responsibilities that we are subject to;
we prioritise the confidentiality of all information provided to us (please see the confidentiality policy below);
we address and consider confidentiality and the privacy of information at every stage of this information being provided to us, both online and in therapy sessions; and
we ensure very high standards of practice when it comes to dealing with any information provided to us.

The steps that we take to protect your personal information include the following:

any financial information, including credit card details, are destroyed or deleted as soon as they are processed;
notes taken during therapy sessions are handwritten and are stored in locked cabinets;
notes are written in a form which ensures that the client cannot be identified by anyone unintentionally readying the notes; and
all emails relating to the therapy are kept on a password protected computer and are deleted after the termination of the therapeutic relationship.

Links to other websites

This may website may contain links to other websites. Once you use these links to leave this site, please note that we do not have any control over the other website that you have accessed or over the use of data provided on this website. Any such websites are therefore not covered by this privacy statement and you are advised to consult the privacy statement detailed on the website in question for further information on how that website will store and process your data.

Your personal information

The personal data that The Food Therapy Clinic may hold or collect about you includes:

identity data: your first name and last name;
contact data: email address and telephone number;
financial data: payment card details;
transaction data: details about services you have purchased from us; and
marketing data: details about your preferences on receiving marketing communications from us.

The Food Therapy Clinic will not lease, distribute, sell or otherwise provide your personal information to any third parties unless we have your permission to do so or are required by law or any regulatory authority to do so. If you subscribe to our mailing list we will use your personal details to send you information about The Food Therapy Clinic.

The Food Therapy Clinic will not distribute your data outside of Europe.

You may at any time, under the Data Protection Act 1998 and General Data Protection Regulation, request from us details of the personal information that we hold about you or removal of this data. If you would like a copy of this information please email info@thefoodtherapyclinic.com or write to 76 Smarts Green, Cheshunt, EN7 6BA.

If you believe that any information that we hold about you is incomplete or incorrect then please email us as soon as possible so that we can promptly correct any incorrect information.

Where you have signed up to receive services from The Food Therapy clinic, we hold your personal data for the purposes of fulfilling the contract that we have with you to provide therapy and/or our other services.

In some circumstances and where you have provided us with your personal data for these purposes, we may use your data for marketing that is in your legitimate interests. In selling our services to you, and as you have expressed an interest in finding out more about our services and offers, we believe that holding your data is proportionate and reasonable.

You may at any time request that we delete or amend this data or stop sending you marketing communications by emailing info@thefoodtherapyclinic.co.uk.

The Food Therapy Clinic is registered with the Information Commissioner’s Office (ICO) and if you have any complaints as to how your personal data is being stored or used, you have the right to complain to the ICO. We would hope that you would first contact us with any complaints or issues that you have and we will endeavour to resolve these as swiftly as possible.

You are entitled to request a copy of the personal data that we hold that relates to you and we will provide this free of charge and as soon as possible (and in any event within one month of your request for the data).

Website and Services General Terms of Use

By continuing to browse and use this website or purchasing any of our services, you are agreeing to comply with and to be bound by the terms and conditions of use and privacy statement contained on this page. The term “The Food Therapy Clinic” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

Use of this website and purchase of any of our services is subject to the following terms of use:

The content of this website is for your general information and use and is subject to change without prior notice.
The Food Therapy Clinic advises that you consult your GP before making any significant changes to your diet or lifestyle.
No content featured on this website is intended to constitute medical advice.
We do not provide any guarantee or warranty as to the accuracy, timeliness or suitability of the information offered on this website for any specific purpose.
Your use of the information on this website is at your own risk and The Food Therapy Clinic does not accept any liability for whether the products and services purchased from this website meet your specific requirements.
Each individual responds to therapy differently and we therefore cannot guarantee any particular outcome from the sessions sold by the Food Therapy Clinic. Whilst we will use our best endeavours to resolve the issue that you would like to work on but we cannot guarantee that this issue will be resolved in any particular timeframe or at all.
The Food Therapy Clinic will not be liable if this website is unavailable or under maintenance at any particular point in time.

Governing law and Jurisdiction

These terms and conditions and any non-contractual obligations arising out of or in connection with these terms and conditions are governed by the laws of England and Wales. You and The Food Therapy Clinic submit to the exclusive jurisdiction of England and Wales.